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Nissan Charge
Terminology
1
TERMINOLOGY
General
8
How to create an account
What are the advantages of using the Nissan Charge App vs any other eMSP?
Who can use this service?
Where can I use Nissan Charge?
How accurate is the information from the map?
See all 8 articles
Charging Key
7
What is a Nissan Charging key?
How to order a Nissan Charging key?
How to activate a Nissan Charging key?
I lost my charging key – what should I do?
Can I manage all my household EVs in one Nissan Charge account?
See all 7 articles
Charging Sessions
5
How can I start or stop a charging session?
Can I access stations with the app if I forgot my key or lost it?
Can I charge at all stations?
What do the colors on the map mean?
How long does it take to fully charge my car?
Charging Stations
5
To whom should I report a charging problem?
According to the app, a charging session has begun, but the charging point is not working. What should I do?
What happens if I leave my EV at a charging point for several days?
My RFID charging key is not accepted
I cannot stop the charging session and unplug my cable
Payment
2
Which payment methods are accepted to use the service?
When adding a payment method, what is the “test amount”?
Price
3
What do I pay for?
How do I pay for the charging sessions?
How do I get my invoice?
User Account
5
How can I delete my account?
I bought a used Nissan EV car and I cannot register the VIN number of it
My VIN number is not accepted
I forgot my password
What is the retention time regarding account information and charging sessions?
Nissan’s Network of Participating Dealerships
4
Germany
France
Italy
Spain
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