Terminology 1

• TERMINOLOGY

General 8

• How to create an account
• What are the advantages of using the Nissan Charge App vs any other eMSP?
• Who can use this service?
• Where can I use Nissan Charge?
• How accurate is the information from the map?

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Charging Key 7

• What is a Nissan Charging key?
• How to order a Nissan Charging key?
• How to activate a Nissan Charging key?
• I lost my charging key – what should I do?
• Can I manage all my household EVs in one Nissan Charge account?

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Charging Sessions 5

• How can I start or stop a charging session?
• Can I access stations with the app if I forgot my key or lost it?
• Can I charge at all stations?
• What do the colors on the map mean?
• How long does it take to fully charge my car?

Charging Stations 5

• To whom should I report a charging problem?
• According to the app, a charging session has begun, but the charging point is not working. What should I do?
• What happens if I leave my EV at a charging point for several days?
• My RFID charging key is not accepted
• I cannot stop the charging session and unplug my cable

Payment 2

• Which payment methods are accepted to use the service?
• When adding a payment method, what is the “test amount”?

Price 3

• What do I pay for?
• How do I pay for the charging sessions?
• How do I get my invoice?

User Account 5

• How can I delete my account?
• I bought a used Nissan EV car and I cannot register the VIN number of it
• My VIN number is not accepted
• I forgot my password
• What is the retention time regarding account information and charging sessions?

Nissan’s Network of Participating Dealerships 4

• Germany
• France
• Italy
• Spain