Before reporting an issue, please check:

  • If the cable has been securely inserted. If so, and the car is still not charging, stop the session and start again.
  • your Internet connection if you’re using the app.


Still having an issue?

  • If the station is not working or if there is a problem with the station itself, please contact the Charging Point Operator directly. The hotline number can be found directly on the station or on our app.
  • If you have a problem with the Nissan Charge app or your Charging Key, please contact us.