When your charging key is activated, it should work for all charging stations that allow RFID-access. You can check this in our app and the web portal. If a charging station does not accept your key, it is most probably for one of the following reasons:


The charging station is offline

If the charging station is offline, the charging key cannot be approved by the charging station. Usually charging stations are connected to the internet via a mobile data link (like your smartphone). In some areas such a data link can from time to time not be guaranteed due to an insufficient network coverage. In this case it helps to wait a moment up to a couple of minutes and try again.

Please note:

Error messages such as "Authorization failed" or "Authorization not possible" does not mean your charging key is not working. Unfortunately, a lot of charging stations show this message when they are offline.


The charging station is not part of our Plugsurfing’s network

For such charging stations, our partner Plugsurfing does not have a contract with the operator yet - therefore the charging station cannot be accessed via Nissan Charge.  You can check all of our charging stations in the map of the App.