General

How to create an account
Via Nissan Charge App or user portal (Nissan.plugsurfing.com) Sign up to the service by: filling in your e-mail address and creating a password. registe...
Fri, 17 May, 2019 at 3:29 PM
What are the advantages of using the Nissan Charge App vs any other eMSP?
Preferential prices for Nissan Customers at charging points around Europe. No roaming fees on charging session.  Special rate or first 30-mins for free a...
Fri, 10 May, 2019 at 10:29 AM
Who can use this service?
Both new and current Nissan EV drivers can use the service with a distinction between these two groups: New Nissan Leaf customers will get free access to ...
Tue, 28 Jan, 2020 at 11:49 AM
Where can I use Nissan Charge?
Nissan Charge will be available in 13 countries and give access to over 150 000 charging points in Europe. The 13 countries are Germany, France, Belgium, N...
Fri, 24 Jan, 2020 at 5:33 PM
How accurate is the information from the map?
We receive location, information, opening times and live status directly from the charging point operator. These are not always 100% correct but we are comm...
Mon, 15 Apr, 2019 at 3:47 PM
Do you have a customer service?
Our customer service is there to help you with our hotline available 6 days (Monday-Saturday) a week from 8 am to 8 pm. Customer service hotline number is a...
Thu, 28 Nov, 2019 at 9:19 AM
I bought a second-hand Nissan EV, how can I register to the service?
Sign up via Nissan Charge App or user portal (Nissan.plugsurfing.com) Filling in your e-mail address and creating a password Registering your Nissan EV V...
Fri, 3 May, 2019 at 5:58 PM
How can I check my battery level?
Nissan Charge App or user portal do not give you any information regarding the state of battery charge.
Fri, 3 May, 2019 at 6:00 PM