User Account

How can I delete my account?
To delete your Nissan Charge account, please fill out the contact form in your user account. We then delete the account for you and deactivate your key.     ...
Mon, 15 Apr, 2019 at 4:51 PM
I bought a used Nissan EV car and I cannot register the VIN number of it
The new car owner will have to register to Nissan Charge by indicating the Vehicle Identification Number (VIN). Our Customer Service will then check that o...
Mon, 15 Apr, 2019 at 4:51 PM
My VIN number is not accepted
If the VIN number you added upon registration is incorrect, please send an e-mail to vin.check@plugsurfing.com with your VIN number, proof of ownership of y...
Mon, 15 Apr, 2019 at 4:51 PM
I forgot my password
You can easily reset your password by using the following link: https://nissan.plugsurfing.com/reset-password You can also click on "Forgot Password&q...
Mon, 15 Apr, 2019 at 4:52 PM
What is the retention time regarding account information and charging sessions?
Your information is kept for 12 months after the account deletion.
Mon, 15 Apr, 2019 at 4:52 PM